CoNtACt & CoNNeCt

I’m here to please, and should you need to go beyond the number of revisions included in your project to make sure your web presences meets you “I’m speechless!” approval or if your project scope changes, we’ll proceed with additional work using my current hourly rate of $85/hr.

I understand that life happens, I do my best to ensure that when you book your start date you are aware of the content I need before hand and your time investment required to complete your project.  Should something arise that truly affects your ability to stick to our timeline your deposit/payment-in-full is non-refundable but can be applied to a future time-slot in my calendar (subject to an administrative re-booking fee) within the following 12 months based on availability at the time of rebooking.  Please understand that I have set aside that time just for you and as such by re-scheduling I often cannot simply just add someone else into that project time-slot. I only book a certain number of projects at a time to ensure I’m delivering the highest quality service as possible to you.

A beach-breezy blend of  your customer portal, the project management platform of choice (which will keep all of our files, emails and to-dos in one zen-like place), some emails, an online video chat when necessary, and an abundance of virtual high-fives for good measure.

Prices are listed in USD. Canadian clients are subject to applicable taxes.

I’m happy to offer all major credit cards, which are processed securely through Stripe; as well ACH options are available for US residents and for Canadians through select financials institutions, you can also pay your invoices via e-transfer.  I do not accept Paypal or cheques.

Of course! Payment plans vary depending on what package or services we agree to. Some require to be paid in full before we start, some require a deposit due at the time of signing to secure your spot in my calendar followed by instalments. Poke me for details. For all website projects (including those paired with branding) a 30-50% non-refundable deposit is due upon signing of the agreement (dependent on how close to the start date you sign on). Retainer support services are billed in advance on a monthly basis unless you choose to pay annually.

While this isn’t all encompassing, typically what isn’t covered in most packages is the following:

• The cost of premium plugins (at your request or for functionality)
• Paid services like domain name registration, hosting, email marketing provider fees, licenses for things such as fonts, images and graphics that you want to own and use for your business needs.
• Email Configuration (I tell you which settings to use to setup your emails but you’ll have to get help for hands-on help for your devices and operating systems).
• Anything above and beyond simply integrating your email/newsletter sign-up list. If you need further help with your email marketing services, please see my Engage Me offerings.
• Unless explicitly included in our agreement, e-commerce/shopping cart integration, membership site integration, ongoing support or monthly backups.
• Still not clear? No worries! Just ask me for more details and I’d be happy to give you the full rundown on package specifics.

Ooo! I’d have to say it’s a 3-way tie between winning a contest to be an astronaut for a day when I was kid, having a local man offer to give me a tour when I was in Japan, and holding my daughters in my arms for the very first time.